Last updated: July 2026
Payment is made in person
No payment is taken when an order is placed. Payment is collected in cash at the time of pickup. In most cases there is therefore nothing to refund, as payment has not yet been made.
If your order is not correct
Please tell us. If a drink is made incorrectly — the wrong milk, a missing cold foam, or anything other than what you ordered — we will remake it at no charge, or you may decline it and owe nothing. We would far rather correct the order than have you go without.
If you need to cancel
Let us know as soon as possible. If the drink has not been made, there is nothing further to settle. If it has already been prepared, we would appreciate being told, but you will not be pursued for payment.
If payment has already been made
If you have paid and something was wrong with the order, we will return the amount in cash.
Contacting us
Email [email protected], or simply speak to us in person.